Have a Question? We're here to help.

We want to hear from you. Our customer satisfaction team are available weekdays from 9:00am to 5:00pm CT.

Phone: 1-855-943-8533

E-mail: help@takitextile.com

FAQs

Check order status here 

Please allow extra time before and after holidays.

Orders placed over the weekend will be considered a Monday processing start date, so will ship within 1-3 days from Monday. Due to worldwide shipping congestion, backorders maybe delayed beyond our original estimates at the time of order placement.  We are working hard to make every effort to minimize delays as much as possible.

If you do not remember your order information our Natural Home Advisors can help, please contact us.

Pure, Cozy, Beautiful, Guaranteed for 365 Days

If you don’t love it — if you don’t find it to be the purest, coziest and most beautiful item in your home — simply send it back…

Return any item* purchased at TakiTextile.com within 15 days of purchase for a full refund of the merchandise cost.

Return any qualified item within 1 year of purchase at TakiTextile.com for store credit equal to the original value of the item(s).

Gifts

Gifts purchased at TakiTexitle.com will be issued a store credit. 

Exchanges

If you would like to exchange your returned item for another size/color/style, etc., please place a new order.  

*BOGO and other promo sales are only eligible for in store credit refunds.

Yes, we stand behind our products and we are confident you will love them in your home.  You are welcome to try everything, including washing.  Our return policy applies the same to washed or used items, for more information on our return policy, please visit our 365 Guarantee.

Once your return has been delivered to the warehouse, we will process your refund within 7 business days. 

Please use your tracking number to get an expected delivery date and final delivery status.  We are located on the Midwest coast, so please account for the transit time in planning for your expected refund date.

Please send us an email to sales@takitextile.com requesting a return along with your order # and we will email you a return label

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